Refund Policy

1. Introduction

Our refund policy aims to clarify the terms and procedures for refunds for services booked on our platform. By making a booking on our platform, you agree to the terms of this refund policy.

2. Eligibility for Refund

Users can request a refund in the following cases:

• Service issues: If the service provided does not meet reasonable expectations in terms of quality and delivery.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support: Via the app or email at support@ourplatform.com.
2. Provide necessary details: Booking number, description of the issue, and any relevant evidence (e.g., photos).
3. Evaluation of the request: We will review your request and respond within 5 business days.

4. Refund Processing Time

Approved refunds will be processed within 7 to 10 business days after approval. Refunds will be made according to the original payment method used for the booking.

5. Exceptions

The following situations do not qualify for a refund:

• Cancellation by the user less than 4 hours before the scheduled service.
• No-show by the user at the time of the service.
• Refund requests made more than 24 hours after the service has been provided.

6. Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our platform and, where applicable, notified to users.

7. Contact

For any questions or requests regarding this refund policy, please contact us at: support@stiquai.com.